Help with your next step
Support
Find a missing review, recover remaining minutes or contact Martin directly.
Need help with PrepPlease, your interview practice or a purchase? Email tesar.cze@gmail.com.
What to include
Tell us what happened, your app version and approximate time of the problem. For practice balances or purchase help, include the Support ID included when you choose Report a bug in Settings and, if available, the App Store order reference.
Do not email your device access credential, passwords, payment-card details or a recording unless we have agreed on an appropriate way to share it. Avoid confidential employer or customer information.
Purchases and remaining minutes
The one-time practice pack adds 45 minutes. It does not renew, and unused minutes do not expire. The App Store shows your localized price before you confirm. In a Sandbox or TestFlight build, store purchases are tests and are not real payments.
In Settings, use Sign in with Apple with the same Apple account to recover linked minutes after reinstalling or changing devices. Sign in on the original installation first to protect any older guest balance. Restore purchases checks available store transactions; it does not recreate minutes already used. Profiles saved to your Apple account can also be recovered. If you were already signed in before profile saving became available, choose Save profile to my account in Settings on the original iPhone first. Check that it says Profile saved to your account before changing devices. Saved feedback, audio, reminders and analytics preferences do not follow you to another phone. Keep your Support ID and contact us if practice is missing.
Missing interview feedback
If an interview ended without showing feedback, return to Home and choose Check feedback. Keep using the same app installation; completed feedback can be recovered for up to 24 hours. Its audio may not be recoverable after an app restart. If recovery fails or you believe minutes were charged incorrectly, contact us with your Support ID and the approximate interview time before discarding the recovery link.
Refunds
Apple handles App Store refund requests. Visit Apple’s purchase-support page. You can also contact us about a technical problem or an incorrect practice charge. Refunds can adjust the practice balance associated with the purchase. Your statutory rights remain unchanged.
Ideas and bug reports
In Settings, choose Suggest a feature or Report a bug. Each opens an email draft for you to review and send. Bug reports include the app version and a support reference, without your interview content.
Privacy and deletion
Use Settings → Privacy → Delete saved feedback to remove your latest review and recorded answers. Settings → Delete account also revokes your account and removes local practice setup, saved feedback and active server account data. You will be asked to confirm because unused minutes are forfeited. Limited transaction records may remain for purchase verification, disputes and legal requirements. Read the privacy policy for details, or email us for other data requests.